Reservation

Expressions for Hotel Reservation

Front Desk Receptionist

• Purwosani Hotels, Tina speaking. How can I help you?
• How long will you be staying?
• May I have your name / What name is it for, please?
• Do you offer free breakfast?
• Is there a restaurant in the hotel?
• Do the rooms have refrigerators?
• Do you do group bookings?
• Is there an outdoor pool?
• Do you have any cheaper rooms?
• Can I reserve a table for three?
• Can I book a train seat for tomorrow afternoon?
• We would like it for two days starting from … ( Monday, 10^th  June, etc.)
• How much is it per day ?
• How much do you charge per day ?
• Please fill this form first
• How many adults will be in the room?
• When is it for?
• How many nights do you want the room for?
• How long will you stay?
• I am afraid we are full.
• I am  so sorry we don’t have vacancies for tonight.
• I’m afraid we are booked that weekend.
• There are only a few vacancies left.
• We advise that you book in advance during peak season.
• Do you want a smoking or non-smoking room?
• The dining room is open from 4 pm until 10 pm.
• We have an indoor swimming pool and sauna.
• We serve a continental breakfast.
• Cable television is included, but the movie channel is extra.
• The rate I can give you is 99.54 with tax.

Guest

• I’d like to make a reservation for next week.
• Is it necessary to book ahead?
• Do you charge extra for two beds?
• I’d like to make a reservation for next week.
• Is it necessary to book ahead?
• Do you charge extra for two beds?
• How much is it for a cot?
• Do you offer free breakfast?
• Is there a restaurant in the hotel?
• Do the rooms have refrigerators?
• Do you do group bookings?
• Is there an outdoor pool?
• Do you have any cheaper rooms?
• Can I reserve a table for three?
• Can I book a train seat for tomorrow afternoon?
• We would like it for two days starting from … ( Monday, 10^th  June, etc.)
• How much is it per day ?
• How much do you charge per day ?

 Expressions for Ticket and Restaurant Reservation
Customer

• Good morning. I want to book a ticket to Singapore
• Could I make a reservation for my  travelling/ trip/  travelling to London?
• I would like to reserve a, single ticket (return ticket) to Sydney. Business class, please.
• May I book a table for next Monday?
• It’s for … ( tonight, next Wednesday )
• OK. Thank you. I’ll drop by in an hour and pick up the ticket.
• Please. How much is the fare?
• How much should I pay the tickets?
• Do you take a cridit card.

Front Desk Clerk

• What Can I do for you, Sir?
• May I help you, Madam?
• Good morning, madam. When do you want to travel?
  And by which class, executive or business?
• Yes. Tickets are available. Shall I block your ticket?
• When will you take for the table, Sir?
• Just a minute ……. That will be Rs.24,000, madam
• Thank you. Have a nice travelling with me.
• What date are you looking for?
• Yes, we require a credit card number for a deposit.

Contoh Soal :
Choose the answer a, b, c, d or e!
Dialog 1
Agent : Good morning, Nusantara Travel tours.
Customers : Hello, I have a reservation for the river tour tomorrow
Agent : Of course, how can I help you?
Customers : Well, what time does the boat head out from Kingston?
Agent : Nine o’clock exactly
Customers : How long do we stay in holiday inn?
Agent : About for hours
Customers : Thank you very much
No : 1-5 the answer based on the dialog

1. What is the dialog about?
a. reservation d. canceling
b. complain e. order
c. agreement

2. What time did the boat head out from Kingston?
a. Seven o’clock d. nine o’clock
b. Eight o’clock e. two o’clock
c. Five o’clock

3. How long did the tourist stay at holiday inn?
a. two weeks d. six hours
b. five weeks e. four hours7
c. nine hours

4. What travel did the customers call
a. Nusa Indah Tour d.Nusarama Tour
b. Nusamitra Tour e.Nusa Jaya Tour
c. Nusantara Tour

5. Did the customer reserve the ticket?
a. yes he did d. yes It is
b. no he didn’t e. no
c. yes he does